Frequently Asked Questions (FAQ)

Check out the answers to our frequently asked questions below. If you can't find your answer, please reach out at support@the-essentials-shop.co.za

 

Q: DID MY ORDER SHIP YET?

A: Once your order has processed and shipped, you will receive an email notification with a tracking number. You can also login to your account to check your order status.

Q: CAN I RETURN ALL OR PART OF MY ORDER?

A: All sales are final and we cannot accept returns, except for products arriving damaged or with manufacturing defects.

Q: WHAT IF MY ORDER ARRIVES WITH A PROBLEM?

Please contact us within 5 days of receipt of your order. Please include your order number and a photo of the damaged, defective, or incorrect product and we will do our best to make this right.

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

A: Your order will ship from Cape Town. Please allow an additional 1-3 business days for order processing time.

Q: HELP! I STILL HAVEN'T RECEIVED MY ORDER.

A: If your order didn't arrive, first check your shipping confirmation and verify that you entered the correct address. If the shipping address was correct, contact us at support@the-essentials-shop.co.za noting your order number and we can check into this further.

Q: DO YOU SHIP OUTSIDE OF SOUTH AFRICA?

A: Well, maybe! Depends where you are, we can try make it happen. Contact us to discuss your needs. Sorry, free shipping is not available outside of South Africa.